Frequently Asked Questions

1. What products do you sell?

We offer a variety of pet supplies designed to help customers care for their pets.

2. Where do you ship?

We currently ship within the United States only.

3. How long does order processing take?

Orders are processed the same day after successful payment confirmation.

4. How long does shipping take?

Estimated shipping time is 2 Business Days.

5. Can I cancel my order?

Please contact us immediately after placing your order.

If the order has not yet entered processing or shipment, we will do our best to assist you.

6. What is your return policy?

Returns may be requested within 30 days after receiving your order.

Please contact customer support before returning any item.

7. When will I receive my refund?

Approved refunds are processed within 3 Business Days after the returned product has been inspected.

8. What if my package is damaged or incorrect?

Please contact us as soon as possible with your order number and photos (if applicable), and we will work to resolve the issue promptly.

9. How can I contact customer service?

Email: enriquetorres@tailramirez.com

10. Company Information

Tailramirez Inc

49858 Calle Quinterra

Coachella, CA 92236

United States