Return & Refund Policy

Thank you for shopping with Tailramirez Inc. We value your satisfaction and strive to provide quality pet supplies through tailramirez.com.

If you are not completely satisfied with your purchase, please review the following Return & Refund Policy.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item should:

Be returned within the 30-day return period.
Be in its original condition.
Include all original packaging, accessories, and documentation (if applicable).
Not show signs of misuse, abuse, or intentional damage.

To initiate a return, please contact our customer support before sending any item back.

2. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or legal reasons, including but not limited to:

Products that have been significantly used or damaged by the customer.
Items returned without prior communication with our customer support team.
Products that are no longer in their original condition due to customer handling.
Any items identified as non-returnable where permitted by applicable law.

If you are unsure whether your purchase qualifies for a return, please contact us before returning the product.

3. Return Process

To request a return:

Contact us by email at enriquetorres@tailramirez.com.
Include your order number and a brief description of the reason for the return.
Our customer support team will provide return instructions if your request qualifies.
Carefully package the item and return it following the provided instructions.
Once the returned item is received and inspected, we will notify you of the outcome.

Returns sent without prior authorization may experience delays in processing.

4. Refunds

Once your returned item has been received and approved after inspection:

Refunds will be issued to the original payment method.
Refund Processing Time: 3 Business Days.

The exact time for the funds to appear in your account may vary depending on your financial institution or payment provider.

5. Damaged, Defective, or Incorrect Items

If you receive:

A damaged item
A defective product
An incorrect product

Please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

Your order number
A description of the issue
Photographs of the product and packaging (if available)

We will review your request and work toward an appropriate resolution.

6. Order Cancellation

If you wish to cancel your order, please contact us immediately.

Orders that have not yet entered processing or shipment may be eligible for cancellation.

Once an order has been processed or shipped, cancellation may no longer be possible, and the Return Policy will apply instead.

7. Shipping Information

Our shipping policy remains consistent across the website:

Shipping Destination: United States Only
Order Processing Time: Same Day
Estimated Shipping Time: 2 Business Days

While we strive to deliver all orders within the estimated timeframe, delays caused by weather conditions, carrier operations, holidays, or other unforeseen circumstances may occasionally occur.

8. Return Shipping

Customers should follow the return instructions provided by our customer support team.

Items should be packaged securely to help prevent damage during transit.

Returns that arrive damaged due to inadequate packaging may affect eligibility for a refund where permitted by applicable law.

9. Exchanges

If you receive a defective or incorrect item, please contact us before requesting an exchange.

Exchange requests are subject to product availability.

If a replacement is unavailable, an alternative resolution, including a refund where appropriate, may be offered.

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Company Name: Tailramirez Inc

Website: tailramirez.com

Email: enriquetorres@tailramirez.com

Business Address:

49858 Calle Quinterra

Coachella, CA 92236

United States